Our policy lasts 7 days from the recieved date. If 7 days have gone by since you received your chosen product, unfortunately, we can’t offer you a refund or exchange.
To be eligible for an exchange/refund, you must email firstname.lastname@example.org within 48 hours of your parcel being signed for. If we have not received an email within the 48hrs of your complaint, we cannot assist you, with an exchange or refund.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All products returned are at the customers expense.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
Some health and personal care items
All Lingerie - Please make sure you are ordering the correct size as we do not offer any returns on these products. Due to our sanitary restrictions.
Wigs - due to our sanitary restrictions
Shoes/Boots - Please make sure you have chosen the correct size/s as we do not offer any refund on these products.
TO COMPLETE YOUR RETURN
We require a receipt or proof of purchase, within 48 hours of your parcel being signed for, with all valid information.
3 Photo's of different angled proof, of the damaged goods. If your chosen product isn't charging/turning on, we will need video evidence of this not working, emailed to email@example.com within 48 hours of receiving your product or we can not offer you any type of exchange or refund.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error, will not be refunded.
Refunds (if applicable)
If applying for an exchange/refund via an email being sent to firstname.lastname@example.org, within 48hrs of signing for your parcel. You will be asked to send 3 photo's of proof of your purchase, showing any damage/faults.
If the photo does not clearly show the damage of goods, there will not be a refund given.
If your chosen product isn't charging/turning on, we will need video evidence of this not working, emailed to email@example.com within 48 hours of receiving your product or we can not offer you any type of exchange or refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will do our best to offer an exchange of the product, same or as close to the original order price on the individual product, up to the total of purchased price or lower. If the exchanged product is of a lower price, there will be no refund of the price difference.
Due to the availability in stock.
If you are approved, then your exchange/refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only FULL priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com within 48 hours of your parcel being signed for.
We do not offer any exchange/refund on simply changing your mind, so please choose wisely before placing your order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, I will email you with a return address and any further instructions.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary, throughout Australia.
PLEASE NOTE: Please check your item thoroughly that there is an actual problem. Over 70% of items returned are in working order and do not work due to an item not being correctly placed in charging cradle, incorrect batteries used, batteries placed in an incorrect position, charging pin or USB not connecting correctly. If you have any doubt, please contact our customer service team by email, as they may assist you in having your product in full working order without having to return it.
If you are shipping an item over $75, you should consider using a tracking number from your shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.